Two points of view, the same surprise.
Words from people who commissioned a project and from people who were interviewed. We quote them as they said it, translated from Italian. Where we cut, you see […].
The people who commissioned the project
«None of us would have had the time to do a hundred interviews, or the stamina to get through them. […] Do you know how many people did it in the car, on their lunch break, calmly and with a really open conversation?»
«If this knowledge becomes a company asset, you have solved knowledge management. Which I think is a bit of a holy grail.»
«With [Quisquilia] you get there with a much smaller investment and far more depth and consistency. Compared with twenty-six consultants coming in to interview people and then handing you back things you already knew.»
The people who were interviewed
«I finally found twenty minutes to talk with the interviewer and, at nearly sixty, it had really been a long time since […] anything gave me so much satisfaction.»
«Wow, I did not expect the interviewer to ask questions so focused on my work context and my day-to-day role!»
«It had really been a long time since I felt so listened to and understood. Thank you, I owe you a coffee!»
«It was really pleasant to chat with the interviewer on my way home, completely at ease.»
What would your people say if someone took the time to ask them?