quisquilia
quisquilia · Italian for a trifle, a small detail. And the way a company actually works.
Then they leave.
When someone changes role or retires, the small details leave with them. You notice when something jams.
A nest is made of small things
On its own a small detail holds nothing up. Woven together, they make a structure that holds.
Random questions make noise.
The same questions for everyone remove it. That is what Quisquilia does.
Daniel Kahneman explains it in Noise.
One quisquilia at a time.
We used to be called Tacita. It came from tacit knowledge, the knowledge people have and never write down. The name has changed. The work has not.
tacit knowledge, at scale
See how we capture themThe method, step by step