Process mapping. How the work really gets done.
A process lives in many versions, one for each person who works on it. Quisquilia captures them all with AI interviews and writes them as one. You see straight away where the versions do not match.
Why workshops are not enough.
In a meeting room the loudest voices win. The process you get is the boss’s, not the one people run every day.
In an interview each person describes their part alone. People outside the company take part too. The client, the sales agent, a supplier. The real process emerges from the comparison.
Michele interviews an order office technician
Listening · 06:52
- When an order comes in, what is the first thing you do?
- I copy it into the ERP. Then I forward it to production by email.
- And if production doesn’t answer?
- I go down and ask in person. That step isn’t in the procedure.
In the reportChasing production is a step nobody wrote down.
How it works.
Who talks.
The process owner and the people who work upstream and downstream, even outside the company.
The interviews.
Each person describes how they work, step by step, with the exceptions and the timing.
The comparison.
The versions sit side by side. Where they differ, a decision is made.
The procedure.
Steps, owners, timing and control points. For every step, the sentences that support it.
What you get.
The screens come from the Output examples. The companies are made up, the results are real in their form. The screens are in Italian.
A written and verified procedure.
Ready to print and to use for quality management.
The procedure The differences.
Where people work in different ways and the decision taken.
The versions Tasks for an AI agent.
Task by task, how much work can move to an agent and where to start.
What the agent does The time freed up.
Role by role, and where to reinvest it. No job cuts.
Time reinvested
See a full example.
You can open and download them. They are in Italian. All the examples are in Output.
The procedure (opens in a new tab)
From quote to delivery, written as a single version.
Work ready for AI agents (opens in a new tab)
Which tasks an AI agent can do and where the time freed up goes.