Glossary.

What a person can do without being able to explain it. An adjustment made by feel, the client to call before the others, the exception no procedure covers. More in Tacit knowledge.

Knowledge already written down in procedures, manuals and technical sheets. Anyone can read it and pass it on.

An agent that runs the interview by voice or in writing. In Quisquilia it has a personality, a style, goals and quality indicators for the conversation. The Method explains how it works.

The techniques that bring out what a person knows but would not say on their own. Indirect questions, scenarios and follow-ups instead of blunt questions.

Human intelligence, the techniques of people who listen for a living. Part of our listening method comes from there.

A question that gets to the point through a concrete episode. It asks how it went last time instead of asking whether you are good at it.

The question that starts from the answer just given and asks for a detail, an example or the reason why. That is often where tacit knowledge comes out.

A situation to imagine, offered instead of a direct question. It shows how a person reasons and decides.

Hard and soft skills area by area, the skill gaps and a private profile for each person. Examples in Skills mapping.

The distance between the skills a role needs and the ones that come out of the interviews.

The study of what people need to learn to do their work well. It starts from the skill gaps and leads to the training plan. Consultants often run it with Quisquilia.

The description of a role with its activities, responsibilities and skills. With interviews it is written on how the role is really done. See Job descriptions.

The reconstruction of a process from the versions of everyone who works on it. Where the versions do not match you see it at once. See Process mapping.

A measure of how much people use AI, how well they understand it and who can bring it to their colleagues. It comes before bringing AI into processes. See AI readiness assessment.

Replacing names and other data that identify a person before the analysis.

A result about a group, not about a single person. Below the agreed threshold the group is not shown.

A result about one person. Who receives it is declared before the project starts.

The European regulation on personal data protection. How we apply it is in Compliance and security.

The European regulation on artificial intelligence. For interviews what matters is who receives the results. If an individual result goes to a manager or to HR the system is high risk and we treat it that way.

Data protection impact assessment. It is usually required when the processing is high risk.

The point where the analysis stops and a person checks before it goes on.

Someone who brings listening to their own clients. Consultants, HR and training firms, research studios.

The mark on partner projects. The client and the brand belong to the partner, Quisquilia runs under the hood. See For consultants.

Quisquilia without our mark. It is available to organisations that use it internally.

One topic, one question. A group of people is interviewed and you receive the structured conversations with a summary of the themes.

The same listening repeated in waves over time. Each wave shows what changed since the previous one.